About

One group
of three specialist
companies

The Adelaïde Group specialises in insurance advice, broking, distribution and services.

 

In 2018, the family-owned holding company celebrated 85 years of continued entrepreneurship, growth and self-reinvention for the benefit of its customers and employees.

Insurance broker specialising

in corporate protection

(employee benefits and corporate risks).

Insurance broker specialising

in the management of healthcare

and personal protection.

Insurance broker specialising in distribution

of insurance products to private individuals

sold directly and through its partner networks.

Three companies part of a strong, independent Group with shared values and keys to success which include:

Growth

Adelaïde’s roots are in Brittany, and it now operates in Europe and globally, making it one of France’s leading insurance brokers, with three successful companies: Verlingue, Génération and Coverlife.

 

– In Great Britain (Manchester) for 10 years and in London since 2018

– In Portugal for 2 years

– In Switzerland since 2017: in Zurich, Lucerne and Berne

Digitalisation of services

Adelaïde was a pioneer in the industry in terms of digitising its services, and this has proved to be a key factor in the Group’s success in recent years.

 

Faced with the challenge of transforming its business and the arrival of new players who have disrupted the insurance market, the company has decided to speed up its digital development by announcing an ambitious plan to invest in technological innovation to:

 

– Increase its digital agility,

– Quickly develop new and innovative offers and services on a large scale for the businesses it advises in France and internationally.

Customer experience

Performance and customer satisfaction are at the heart of everything we do.

 

Adelaïde Group businesses advise several thousand companies in Europe and manage the healthcare costs of two million policyholders.

 

Verlingue, Génération and Coverlife are now recognised for the quality of their customer relations and service differentiation.

Employee engagement

One team: family, directors, committed employees.

 

In 15 years Adelaïde has grown from 300 employees to over 2,000 today.

 

Paying attention to the needs of employees and human resources policies are essential to the success of an insurance broking business. Delivering excellent customer service relies heavily on the skills and expertise of its staff.

«Building a large, european, family-owned and independent insurance broking group».

Read the interview with Jacques Verlingue.